1 What Information We Collect About You
When we use the term “personal information,” we mean any information that can be used to identify you, directly or indirectly, as an individual person.
We collect information about you when you provide it to us, when you use our Services and when other sources provide it to us, as further described below.
1.1 Information You Provide to Us
We collect personal information about you when you input it into the Services or otherwise provide it directly to us:
1.1.1 Account and Profile Information
When you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services, you may provide your name, phone number, location, email address and other contact information and, in some cases, gender, date of birth, verification document and billing information. You also have the option of adding a profile photo, bio, and other details to your profile information. We keep track of your preferences when you select settings within the Services.
1.1.2 Content You Provide Through Using Our Services
When you use our Services, we collect and store content that you post, send, receive and share. This content may include information about you that you choose to include. This content also may include the files and links you upload to the Services, such as the name of a folder, content within Workbooks, Inspirations, Moodboards and Designs, and information about manufacturers and other team members. You may also provide content to us when you give feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with the Services. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue. You may also provide us with personal information if you communicate with us through any other paper or electronic message, including through letters, emails, phone calls, IMs or any other means of communication.
1.1.4 Payment Information
We or our third-party service providers may collect certain payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which our third-party payment service providers collect via secure payment processing technology.
1.2 Information We Collect Automatically
We, and our third-party partners, may automatically collect information about the device or browser you use when you use our Services:
1.2.1 Log Files
Like many websites, apps and email communications, we automatically collect certain information about your device or browser when you visit and interact with any of our Services. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, device identifiers, crash data, date/time stamp or clickstream data, including the features you use, the type, size and filenames of attachments you upload to the Services, frequently used search terms and your interactions with others on the Services. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience
1.2.2 Cookies and Other Data Collection Tools
1.2.3 Interest-Based Advertising
We support the self-regulatory principles of the Digital Advertising Alliance (“DAA”) and the European Interactive Digital Advertising Alliance (“EDAA”). We work with advertisers, advertising networks, advertising servers, and analytics companies (“Ad Partners”) that use data collection tools to understand how our Services are being used and to analyze your browsing history in order to deliver advertising relevant to your interests (“Interest-Based Advertising”), as well as to provide advertising-related insights. Interest-Based Advertising may appear on our Services or on other websites or services, including through social media networks.
For more information about how Ad Partners use the information collected by these technologies and your options for restricting cookies placed by some of these Ad Partners, please visit the DAA’s opt-out page . Users in the EU can visit http://www.youronlinechoices.eu/for more information about your choices and to opt out of participating Ad Partners. The DAA’s and EDAA’s opt-outs are device- and browser-specific and may not work on all devices. If you choose to opt-out through the DAA’s or EDAA’s tools it does not mean you will cease to see advertising. Rather, the ads you see will be based on the website or application you are visiting and not your interests.
Your mobile devices may offer settings that enable you to make choices about the collection, use, or transfer of mobile app information for Interest-Based Advertising. You may also opt-out of certain Data Collection Tools on mobile devices by installing the DAA’s AppChoices app on your mobile device (for iTunes, visit the App Store,for Android, visit the Google Play Store ). For more information, please visit Apple’s Support Page, Google’s Support Page or the AppChoices Support Page, as applicable.
1.2.4 Google Analytics
We use “Google Analytics” to collect information about your use of the Website. Google Analytics collects information such as how often users access the services, what pages they access when they do so and what other sites they used prior to using the services. Google uses the data collected to track and examine the use of the Services, to prepare reports on its activities and share them with other Google services. To learn more about the use of data collection technologies by Google for analytics and to exercise choice regarding those technologies, please visit theGoogle Analytics Opt-Out browser add-on page. Max, are there any other services that are used? No
1.3 Information We Receive From Other Sources
We may also receive information about you from other Service users, from third party services, from the Focalize product family and related companies, and from our business and channel partners.
1.3.1 Other Users of the Services
Other users of our Services may provide information about you when they submit content through the Services. For example, you may be mentioned by someone else in a chat channel or a team member or manufacturer may upload content about you to a Workbook. We also receive your email address from other Service users when they provide it to invite you to the Services. Similarly, an administrator may provide your contact information when they designate you as another administrator for a folder, team or a subscription plan.
1.3.2 Other Services You Link to Your Account
1.3.3 Information Received from Our Partners
We work with a global network of partners who provide consulting, implementation, training and other services around our Services. Some of these partners also help us to market and promote, generate leads for us, and resell our products. We receive information from these partners, such as billing information, billing and technical contact information, company name, what products you have purchased or may be interested in, evaluation information you have provided, what events you have attended, and what country you are in.
We also receive information about you and your activities on and off the Services from third-party partners, such as advertising and market research partners who provide us with information about your interest in, and engagement with, our Services and online advertisements.